Check-In 3:00 p.m. / Check-Out 12:00 p.m.
INFORMATION
- Check- In / Check-Out
- Reservation / Payment / Cancellation fee
- Luggage
- Transportation/Parking
- Request on the Use of Power Banks
- Rules and Regulations
Check- In / Check-Out
| Check-In | 3:00 p.m. |
|---|---|
| Check-Out | 12:00 p.m. |
Reservation / Payment / Cancellation fee
- ・Children under 5 years old may stay free of charge when sharing a bed with an adult in the same room.
- ・Please be advised of our cancellation policy and applicable fees:
[Reservations made on or before September 30, 2026]
| Day before | 20% of the accommodation fee |
|---|---|
| Day of booking | 80% of the accommodation fee |
| No-show (without contact) | 100% of the accommodation fee |
[Reservations made on or after October 1, 2026]
| Day before | 100% of the accommodation fee |
|---|---|
| Day of booking | 100% of the accommodation fee |
| No-show (without contact) | 100% of the accommodation fee |
We accept the following credit cards:
Viewcard, JCB, Visa, UC, DC, American Express, NICOS, Diner’s Club, Mastercard, UnionPay, etc.
Luggage
- ・If you plan to send your luggage to our hotel in advance, please address it to “c/o Front Desk” and clearly indicate the reservation name and your check-in date.
[Address for sending items]
1-6-1 Nishiikebukuro, Toshima-ku, Tokyo, 171-0021
HOTEL METROPOLITAN c/o Front Desk
- ・When sending items by post, please use our large business post code:171-8505
- ・To arrange luggage delivery to another location after check-out, please contact our Bell Captain for assistance.
- ・Please keep your valuables in the in-room safe or at the Front Desk safe.
Transportation/Parking
・For taxi arrangements or Airport Limousine Bus reservations, please contact our Bell Captain for assistance.
・Parking is available for 3,000JPY per day. The parking pass is valid from 10:00am on your arrival day until 6:00pm the following day.
(Parking lot may be full on public holidays and the day before)
Request on the Use of Power Banks
- ・In recent years, there have been cases of smoke and ignition caused by power banks, both in Japan and overseas. To ensure the safety and security of all our guests, we kindly ask for your cooperation with the following matters regarding the use of power banks in the guestrooms.
| 1. Precautions when using and charging power banks | To prevent fires and other emergencies, please refrain from using or charging power banks in the following cases: - Charging power banks when you are out of the room - Using or charging power banks under the direct sunlight near the window - Using or charging power banks on flammable materials, such as beds, sheets, etc. When using power banks to charge portable electronic devices or charging power banks from the guestroom power supply, place them in a location where you can always monitor their condition, in order to allow you to detect and prevent any issues at an early stage. |
|---|---|
| 2. Prohibition of the use of damaged or abnormal power banks | Do not use power banks that are damaged, swollen, or display abnormal heat generation. These are extremely dangerous. |
| 3. Guestroom cleaning | If any of the above situations are observed during room cleaning, our staff may move your power bank or stop charging in order to ensure safety. Thank you for your understanding in advance. |
We appreciate your understanding and cooperation.
